Learn how a global education leader improved WhatsApp communication, sped up student inquiry responses, and boosted team collaboration with TimelinesAI.
Schellhammer Business School is a private higher education institution with students from over 120 countries. They offer foundation, bachelor’s, master’s, and language courses. The admissions team relies heavily on WhatsApp to manage inquiries and provide timely support to prospective students.
With a team of 13 student advisors, Schellhammer struggled with a large number of WhatsApp inquiries, leading to delayed responses, duplicated efforts, and missed recruitment opportunities. Training new hires and interns to communicate consistently was also a challenge.
Schellhammer needed a solution to:
Access multiple WhatsApp accounts from a single, permission-based platform
Monitor chats in real-time
Automate welcome messages and replies to inquiries
Track advisor performance within WhatsApp
Assign inquiries based on student language and time zone
Receive timely technical support
By using TimelinesAI’s WhatsApp solutions, Schellhammer successfully:
Synced messages instantly from 13 WhatsApp accounts to Pipedrive CRM
Enabled real-time monitoring, collaboration, and controlled access
Automated first responses and follow-ups, saving advisors hours daily
Used analytics to drive communication improvements and track team performance
Over the past 18 months, Schellhammer sent over 50,000 WhatsApp messages through TimelinesAI. The automation and centralization significantly reduced response times, improved consistency, and enhanced the student recruitment process.
Get started with a 10-day free trial to experience TimelinesAI’s powerful features firsthand. Book a free demo session with our experts to see how it can work specifically for your business.
Enjoy seamless communication and improved team collaboration from day one.
