Kristal Clinic streamlined their customer messaging and team collaboration by integrating WhatsApp with Zoho CRM using TimelinesAI. This setup helped them centralize communication, improve supervisor oversight, and keep all chat history organized inside their CRM.
Kristal Clinic, a reputable health tourism agency based in Istanbul, offers dental and medical treatments to international patients. Renowned for its commitment to medical excellence and personalized care, the clinic provides comprehensive support, including treatments, accommodations, airport transfers, and multilingual assistance, ensuring a seamless and enjoyable experience for its clients throughout their journey.
Kristal Clinic, a growing medical tourism agency, managed 35 WhatsApp accounts across 32 agents and 3 supervisors. Without centralized messaging, communication was fragmented, making it hard to track conversations and maintain quality.
Supervisors lacked real-time chat visibility, while agents manually logged messages into Zoho CRM, causing delays and lost context during handoffs.
They needed a solution to sync WhatsApp chats with Zoho CRM, provide live supervisory oversight, and enable smooth collaboration across teams.
Their key needs were:
Centralized WhatsApp syncing within Zoho CRM
Real-time supervisor access to live chats
Shared inbox and flexible permissions for teams
To overcome their communication challenges, Kristal Clinic adopted TimelinesAI’s powerful Zoho WhatsApp integration, which enabled them to:
Connect 35 WhatsApp accounts seamlessly with Zoho CRM for automatic conversation syncing.
Access a unified WhatsApp inbox where agents collaborate and manage chats across teams and shifts.
Use an embedded WhatsApp chat panel directly inside Zoho CRM for faster, more efficient responses.
Automatically log all WhatsApp messages as Notes within Zoho Contacts, Deals, or Leads to keep accurate records.
Share conversation links with supervisors to enable real-time support and oversight.
Kristal Clinic’s supervisors gained direct access to live WhatsApp conversations without interrupting agent workflows:
Real-time access to all WhatsApp chats from inside Zoho CRM.
Role-based access control — supervisors log in with their own secure seats.
Ability to review and coach agents using shareable conversation links.
Ensured consistent service quality across all teams and shifts.
New WhatsApp leads instantly become Zoho contacts or leads.
No app switching required.
Scale your team with ease.
Trigger WhatsApp messages using Zoho workflows.
Control who sees what, from agents to supervisors.
By integrating WhatsApp with Zoho CRM through TimelinesAI, Kristal Clinic transformed how their teams communicate and collaborate. From cleaner workflows and faster replies to better visibility for managers, this setup supports their growth — without sacrificing quality.
If you’re running a high-volume messaging team and want to keep everything in sync with your CRM, Kristal Clinic’s story is proof that the right integration makes all the difference.
Get started with a 10-day free trial to experience TimelinesAI’s powerful features firsthand. Book a free demo session with our experts to see how it can work specifically for your business.
Enjoy seamless communication and improved team collaboration from day one.
